The community is generally not very helpful, as they are mostly long time players who don't want to answer the same old questions again. This isn't a big issue as the game isn't rocket science to figure out. The admins are a great group of people, unless you take into account they have lives and the 'tertiary' admins are just the most unpleasant of people all around. If you don't get along with one of these guys, you're going to have a very bad time. It's not uncommon for the admins to play favorites with who they will bend the rules for and then scorn people who try and do the exact same thing. There is very little consistency and if you point this out, there will be a blathering paragraph about how this isn't a democracy from one of the unpleasant and unfriendly admins. Personally, the game is great, but the community of higher ups makes the game hard to play for the long term. Come in for the scenery, leave because you dislike toxic people.