When I first arrived on Serenity, I was slightly doubtful, I had heard some bad reviews from players, but I wanted to judge it on its own merits.
Chargen was pretty darn simple, there were some complicated parts but they were pretty easy to work through. The problem I found was that what I wanted to play wasn't exactly something that worked well with the MU*. That's fine, I suppose. Almost 90% of the playerbase are a part of a ship's crew, so if you were looking to be a shop owner or some other business type, I'd encourage you to look elsewhere.
I really, really wanted to play an Alliance character, but such characters require an application, that didn't bother me. I started my application around febuary, after the MINIMUM required 2 months of gameplay. Yes, 2 months before you can get an alt of any sort or apply for a 'restricted' character. I can understand that I suppose, the problem I received was that I rarely, if ever received feedback on my application. It was as if my application got thrown in the waste paper basket.
The staff are active, if you see one online and unidle, they will readily respond, but their response rate for a submitted issue is on average, a week or two. That is not to say the MU* is run by 1 or 2 people. There are plenty of staffers, it just appears as though their organization is limited.
The MU* also has no idle disconnects. You can be logged on for 30 days and remain idle, you will not be disconnected. Somewhat annoying when you +finger someone, see they are connected, page them.... wait.... wait... nothing, check the WHO and see they are 15 hours Idle, a little excessive.
Contrary to popular belief, I have found the MU* to be very cliqueish and difficult to fit in, very, very difficult for a new player to 'dive' into the RP. Everyone has their little groups they RP with and interactions with other groups are frowned upon. Many players hold a grudge against another player or group. I detected a lot of animosity amongst certain groups which I found to be rather petty.
All in all, I found the MU* to be interesting. I am not sure I would recommend it to others at this time. While the code is solid, the theme is solid, there are lots of quirks that make it somewhat tedious from a player's perspective, a new player's that is. It can be fun at times, but a lot of the time it is frustrating at best.
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